CMMI For Services (CMMI-SVC)

In today’s world, service organizations, make up 80% of the global economy. CMMI for Services model from SEI can help these service organizations in improving their processes and thus making the most of their resources to achieve desired business results. CMMI for Services (CMMI-SVC) model can be used as a guide to help service provider organizations across the globe in minimizing costs, improving quality, and improving the predictability of their service deliveries, and thus achieving a larger share of profit.

Today customers wants their Service Provider to have a CMMI rating or capability profile, for this reason SEI has developed a new and trusted model for Service Industry – CMMI for Service (CMMI-SVC). CMMI-SVC lets Service providers have the same opportunity that the development companies have enjoyed for years through the use of CMMI for Development (CMMI-DEV). CMMI-SVC emphasizes on the improvement of the processes that specifically address the interests and concerns of service providers. CMMI-SVC is the model of practice that service organizations have been waiting for. CMMI for services product suite covers the establishment, management, and delivery of services

In short

• CMMI for Services is a collection of best practices from the service industry.
• CMMI for Services is a process improvement approach that provide organizations with the essential elements of effective processes (PAs)
• CMMI for Services can be used to guide improvement across a team, project, division or an entire organization.
• CMMI for Services helps to set process improvement goals and priorities the following
• • Provide guidance for quality processes,
  • Provide a point of reference for appraising current processes

Why CMMI for Services?

• Service organizations comprise 80% of the world economy and their importance is expected to continue.
• Currently, some service organizations apply CMMI for Development to service delivery.
• Other service management do not provide clear improvement path
• Some service provider customers requested that their suppliers demonstrate a CMMI rating to help differentiate their suppliers from one another.

CMMI for Services (CMMI-SVC) Model for whom

It is an industry neutral model applicable to any service industry:

• BPO
• Telecom
• Information Technology
• Hospitality
• Health Care

CMMI for Development is defined as a reference model that includes activities meant for developing both products and services. Many organizations including software, hardware, aerospace, banking, defense companies and others uses CMMI for Development for process improvement activities.